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Slic Network Solutions, Inc. Broadband/DSL Internet Service Network Management Policy - Frequently Asked Questions (FAQs)

What is network management?


Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity while maintaining the promotion of the dynamic benefits of an open and accessible Internet.


Why does Slic Network Solutions, Inc. (Slic) manage its network?


Slic manages its network in order to provide the ultimate broadband/DSL Internet service to its customers. Slic acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband/DSL Internet experience, the company enforces network management policies that check for network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded. The FCC encourages all fixed broadband/DSL Internet access providers, such as Slic, to manage networks with transparency and nondiscrimination.


How does Slic manage its network?


Slic has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. Slic’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive. The company may use one or more of the following to manage its network:

• Capping a user’s bandwidth capacity with monthly usage thresholds per account;

• Charging overage fees for the use of bandwidth over the specified capacity;

• Application-agnostic, usage consumption-based prioritization of traffic;

• Making additions or upgrades to increase network capacity;

• Enforcing its Acceptable Use Policy and Terms and Conditions of service against customers abusing the network;

• Using security protocols to ensure authentication of customers;

• Monitoring the network to identify congestion, security breaches, malware or damage to the network;

• Blocking spam;

• Preventing viruses from harming the network; and

• Thwarting denial of service attacks


Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband/DSL Internet experience.

Will Slic’s network management impact my online experience?

Slic uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with the company’s Terms and Conditions for Service, and broadband/DSL Internet Acceptable Use Policy, Customers have agreed to comply with all current bandwidth, data storage, and other limitations on Slic’s broadband/DSL Internet services. Thus, the company’s tools and practices will generally impact only users that have consumed an excessive amount of bandwidth at any time during a one month period. Users are more likely to experience an impact on online experience during peak periods where congestion is prevalent.

What can I expect if I am in violation of Slic’s Terms and Conditions of Service, Acceptable Use Policy, or service contracts?


In addition to being subject to the specific terms of the Terms and Conditions of Service, or Acceptable Use Policy, or service contract, if you, the customer, are using conduct which abuses or threatens harm to the Slic network at any time, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

• Notification by Slic that your usage has registered in excess of bandwidth threshold and provision of a reasonable timeframe in which to take corrective action;

• Removal or blockage of material that violates Slic’s Terms and Conditions of Service or Acceptable Use Policy, or service contracts, including but not limited to, illegal content;

• Suspension or delay of the delivery of email if deemed excessive;

• Filtering of Internet transmissions; and

• Suspension or termination of your broadband/DSL Internet service account.


Will I be suspended from the network if I use certain applications?


Slic’s reasonable network management tools and practices do not discriminate between applications. They are application-agnostic. Thus, the company will not manage its network congestion or security protocols based on applications being used by its customers with Slic’s broadband/DSL Internet service. Slic’s network management is based on current network conditions and the amount of bandwidth being used by individual customers.


What should I do if my account is suspended?


If your account is suspended, you should contact Slic and follow the company’s instructions for reinstating service.


Does Slic discriminate against particular types of applications or content?


No. Slic does not manage its network based on online protocols, activities or applications that a customer uses. Rather, Slic’s network management practices focus on the largest bandwidth volumes being used by individual customers.


November 20, 2011

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